Return & Exchange Policy

30-Day Money Back Guarantee
We will always make sure you are satisfied with your purchase.If you are not satisfied with your purchase, enjoy a 30-day, no-risk money-back guarantee on your order. We manage the collection and return shipment of any artwork, with only the return freight at your expense.


Returns Requirements

To initiate a return:
The request must be within 30 days of receipt.
Artwork should be in its original condition and packaging.
Proper packaging is essential for a refund.
Carefully unpack artworks to avoid damage.


We offer complimentary exchange for damaged item. If you have a damaged item during transportation, we thoroughly apologize, and ask that you send us a message and include your order number and a photo of your damaged artwork.Let us deal with courier companies.we will ship out the replacement just in a few days.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Please contact

support@thevalleyart.com

if you need to return or exchange your order.