Shipping & Delivery

How are the artworks packaged?
The works are packaged by vangoharts and follow a standardised packaging process.

Ships in a cardboard box
(Large-size artwork with stretched/framed) item will ship flat in a sturdy, well-protected cardboard box. We ensure artworks are shipped according to our very high standards. Expect your artwork to arrive with plenty of support packaged in to make its journey as safe as possible as it travels from Meson to your home.

Ships in a crate
(Small-size artwork with stretched/framed) item will ship in a wooden crate. Large artworks are shipped in a very sturdy crate that is built for shipping art all around the world. The crate will contain packaging materials that meet our strict guidelines to keep it firmly in place during its journey, and will be tightly sealed together.

Ships in a tube
(Only canvas) item will arrive rolled in a dent-resistant tube.This method is especially safe for oversized works, and provides lower shipping costs as well. Rolled works can be easily stretched (for canvas works, i.e. placed onto wooden stretcher bars) and/or framed by a local framer upon arrival. Upon immediate delivery, we highly recommend you send any works on paper directly to your framer for cautious, professional unrolling of the artwork.

How long does delivery take?

Shipping time: Generally 5-7 days by FedEx/DHL.

Creating time: 1-2 weeks to be hand-painted by professional artist. The work you ordered was created by the artist of the original painting.

Who takes care of the delivery?
Depending on the destination and the size of the work, we use delivery companies such as FedEx, DHL or TNT, or specialist art delivery companies.

Which countries do you deliver to?
We can deliver to any country except the following countries！Do not hesitate to contact us, as we will be able to find a solution for delivery – even if you live on a desert island!

The following countries cannot be delivered：
Crimea
Cuba
Donetsk People's Republic
Luhansk People's Republic
Iran
North Korea
Syria

How much does shipping cost?
Shipping costs are included in the price, regardless of destination.

Is the delivery of the artwork insured?
Absolutely! vangoharts organises and insures the transport of the artwork. You have nothing to worry about and there are no hidden costs.

If I buy several artworks, will they be delivered at the same time?
They may be delivered at the same time (under normal circumstances).

Can I get artworks delivered to a different country or to a different person?
We will deliver to the address you gave on your order. Generally we set the delivery date with the person who will receive the work and whose name you gave. If it’s a surprise or a present, let us know!